Shipping Policy
At
Susan & Jennifer, we are committed to processing and delivering your order as efficiently and transparently as possible.
Please review the information below before placing your order.
Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your delivery progress.
Delivery Timeframes
Estimated delivery timeframe:
Delivery times vary by destination and are estimates only.
Delivery may take longer due to:
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customs inspections
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peak seasons or public holidays
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local courier delays
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circumstances beyond our reasonable control
Susan & Jennifer cannot guarantee delivery dates and is not liable for delays once an order has been dispatched.
Shipping Origin & International Fulfilment
Susan & Jennifer works with international fulfilment partners, and orders are shipped directly from overseas warehouses, including facilities located in China.
As a result:
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your order may be subject to customs clearance
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import duties, VAT, or local taxes may apply depending on your country’s regulations
These charges are not included in your order total and remain the responsibility of the customer.
Shipping Costs
Shipping costs are calculated automatically at checkout based on:
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delivery address
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package weight
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selected shipping method
From time to time, promotional shipping offers (such as free shipping) may be available. Any such offers will be clearly stated on our website at the time of purchase.
Delivery Responsibility & Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
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Once tracking confirms delivery to the address provided, the order is considered successfully delivered
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Susan & Jennifer is not responsible for parcels lost, stolen, or misplaced after delivery confirmation
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Address change requests must be submitted within 24 hours of placing an order
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Address changes cannot be guaranteed once order processing has begun
Contact
For any questions regarding shipping or delivery, please contact:
📧 info@susanandjennifer.com
🏷️
Susan & Jennifer Montreal