Privacy Policy
This Privacy Policy describes how Susan & Jennifer (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
If you have any questions about this policy, you may contact us at info@susanandjennifer.com
Information We Collect
When you interact with Susan & Jennifer, we may collect the following personal information:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment details (processed securely via third-party providers; we do not store full payment card data)
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IP address and device information
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Order history and customer service communications
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Website usage data, including interactions and browsing behaviour
Personal information is collected only where reasonably necessary to provide our services.
Purpose of Collection
We collect and use your personal information for the following purposes:
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To process, fulfil, and deliver your orders
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To communicate with you regarding your purchase or account
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To provide customer support and resolve issues
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To send service-related messages, updates, or marketing communications (where consent is provided)
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To improve our website, products, and overall customer experience
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To comply with legal, accounting, tax, and regulatory obligations
Your information is never used for purposes beyond those described without your consent, unless required by law.
Consent
By placing an order, creating an account, or otherwise interacting with Susan & Jennifer, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Disclosure to Third Parties
We share personal information only with trusted third parties where necessary to operate our business, including:
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Payment processors (for secure transaction handling)
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Shipping and logistics partners (to deliver your order)
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IT and hosting providers (for website functionality and security)
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Analytics and marketing platforms (to improve performance and relevance)
All third parties are contractually required to safeguard your information and use it solely for the services they provide to Susan & Jennifer.
We may also disclose personal information if required to do so by law, court order, or governmental authority.
International Data Transfers
Some of our service providers, including fulfilment partners and IT infrastructure providers, may be located outside of Canada.
As a result, your personal information may be processed in jurisdictions with different data protection laws.
By using our services, you acknowledge and consent to such cross-border data transfers, which are conducted with appropriate safeguards in place.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements.
When personal data is no longer required, it is securely deleted or anonymised.
Cookies & Tracking Technologies
Susan & Jennifer uses cookies and similar technologies to:
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Enable core website functionality
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Analyse website performance and usage
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Support marketing and advertising activities
You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website features.
Your Rights Under Canadian Law
Subject to applicable law, you have the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate or incomplete data
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Withdraw consent for certain data processing activities
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Request deletion of personal data where legally permissible
Requests can be submitted to
info@susanandjennifer.com
We may require identity verification before processing such requests.
Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.
Despite these measures, no data transmission over the internet can be guaranteed to be completely secure.
Changes to This Policy
Susan & Jennifer reserves the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.
Contact Information
For privacy-related questions or requests, please contact:
Susan & Jennifer
📧 Email:
info@susanandjennifer.com
🏷️ Location: Susan & Jennifer Montreal